Refund Policy

1. Overview

At PokeTCGDojo, we take great care in packing and shipping your orders. Due to the collectible nature of Pokémon cards, all sales are final and non-refundable, except in cases where items arrive damaged or significantly different from what was described.

2. Refund Eligibility

Refunds will only be considered in the following cases:

The item was damaged during shipping
The product is missing or incorrect
The item arrived in a condition different than advertised (e.g. not sealed when it was listed as sealed)

To be eligible for a refund:

You must contact us within 7 days of delivery
Provide photo evidence of the damage or issue
Include your order number and a clear description of the problem

3. Non-Refundable Situations

We do not offer refunds or returns in the following situations:

Buyer’s remorse (changed your mind)
Opened or unsealed items (when sold as sealed)
Issues caused by incorrect shipping addresses provided by the buyer
Delays due to customs or postal services (outside our control)

4. Shipping Issues

If your order is lost in transit or arrives damaged:

We will work with the shipping provider to investigate
In cases of damage, partial refunds or replacements may be offered, depending on stock availability

5. How Refunds Are Processed

Once your request is reviewed and approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for processing, depending on your payment provider

6. Contact

To request a refund or report an issue, please contact us at:
Email: Poketcgdojo@gmail.com
Subject line: Refund Request – Order #[Your Order Number]